All eclectiQuas items are eligible for return or exchange within 14 days of receipt, and both returns and exchanges must be approved before merchandise is returned. Please contact us within 48 hours of package delivery with any problems with your order.
To be eligible for return or exchange, your item must be unused and in the same salable condition in which it was received. Damage caused by the customer is not considered a reason for product return.
Customers are responsible for the cost of return shipping, and shipping costs are non-refundable. If you are returning or exchanging an item over $50, please consider using a shipping service that provides a tracking number and/or shipping insurance. We are not responsible for providing refunds or exchanges for items that are never delivered to our studio.
Refunds and exchanges will only be provided upon receipt of returned merchandise in unused and salable condition. Exchanged items that originally shipped free will ship with regular shipping costs at the customer's expense. Any price difference between the original and exchanged item will result in either a refund for that difference or a request to pay the new price.
Clearance, custom, and personalized items are final sales and are ineligible for return or exchange.
If your package was damaged during transit, please contact us at eclectiQuas.info@gmail.com and include photos of the damaged item and packaging so we can file a claim with USPS.
